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Live: Senior Technician, London

Live: Senior Technician, London

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Calling all Technicians. We're on the look out for an inspiring, motivational individual with extensive technical experience and great attention to detail to lead our company wide technical team.

Think this could be you? Read more below.

 

About Origin

Origin is an aspirational brand and positioned as one of the leading speciality coffee roasters in the UK and Europe. We source and roast incredible direct trade coffees where quality, seasonality, provenance, and traceability underpin our supply chain. We work at farm level building long term commercially sustainable relationships with farmers and cooperatives. We look to initiatives that support triple bottom line sustainability and in doing so balance purpose with profit. Our key drivers at Origin are around quality, people, culture, and sustainability, to drive exponential revenue growth. At its most basic level Origin wholesale supply speciality coffee to the leading and most progressive speciality coffee and hospitality businesses in the UK and Europe. And because we do what we do so well, we also own and operate six of our own speciality coffee shops across London and Cornwall as well as a rapidly expanding e-commerce business.

The culture within Origin threads through everything we do. We pride ourselves on how inclusive and diverse we are. But we don’t rest on our laurels and continuously review our position and behaviours. We actively seek a range of attributes and characteristics in our employees, as we know how this energises our teams and outputs and keeps us striving for the best.

 

Job purpose:

As a senior technician for Origin, you will inspire a team of trainee technicians and technicians from our head office in Southwark, London. With a love of coffee and instinctive curiosity to fix anything that isn’t quite working, you will demonstrate an impeccable level of service to our customers. You will have extensive experience in a technical environment, relish a busy workload prioritising and triaging so our technical operation runs smoothly. You will have extensive experience of working with La Marzocco, Bunn, VA Mythos, Mahlkoenig machines and set customer expectations accordingly. You will extend your training with our customers carrying our front-end servicing, triaging of equipment and when necessary, returning to the Southwark workshop for further maintenance, carried out by yourself or a technician.

 

Key areas of responsibility:

  • to motivate the company wide technical team on a day-to-day basis
  • to provide appropriate support for all trainee technicians and technicians to provide first-class servicing, maintenance, installing, and uplifting of all espresso and filter equipment on-site
  • to support the Service Coordinator with all service-related queries so the technical team meets the operational demands of after sales technical support including delegation of responsibilities to ensure smooth operational efficiency
  • responsible for regular auditing of allocated accounts within a prescribed radius
  • adhere to and always follow the standard operating procedure for Origin technicians;
  • maintaining stock control of parts and tools required for all call outs
  • ensuring the quality and installation of the equipment meets both the La Marzocco and Origin standards
  • accurate data input to ServiceM8
  • accurate information for the delivery of equipment
  • ensuring serviced equipment is cleaned and of good working before signing-off
  • communicating and educating Origin standard expectations with on-site baristas
  • troubleshooting whilst on site including identifying next steps and communicating with the customer time scales and intermediate solutions
  • respecting an orderly and well-maintained workshop

 

The role requires:

  • the ability to think logically, define problems, establish facts, and provide solutions
  • self-motivation: refreshing skills and identifying training needs when required
  • immaculate time keeping and time management
  • solid technical skills, driven by an intrinsic desire to take apart and put back together again
  • an ability to understand and handle customer complaints and triage appropriately
  • ensure accurate account management and maintenance including accurate recordings and routine descriptions of work performed
  • confidence, focus and meticulous attention to detail
  • an ability to work well under managed pressure
  • the desire to create a calm environment when assessing and fixing a customer appliance
  • an enthusiasm for your own career progression, training, and development
  • a passion for specialty coffee and a first-class service
  • evening callout’s, early starts and occasional weekend cover
  • a full UK driving license
  • a strong command of the English language

 

The person will be:

  • a critical thinker with a natural ability to problem solve
  • friendly, modestly confident, and personable, good humoured and trustworthy
  • careful and diligent – even meticulous – with a good dose of common sense
  • efficient, effective, and organised, especially in both the physical and digital world
  • a team player; whilst the role is predominantly self-led, a collaborative attitude is a must
  • a strong communicator especially with customers who will expect your reassurance you can problem-solve quickly
  • passionate about the world of speciality coffee or about to, potentially a trained barista looking for their next move from behind the bar
  • informal but 100% professional
  • an Origin ambassador, through and through

 

The best basics are:

  • a full-time, permanent contract
  • pension contribution following successful probation
  • induction across the company, Cornwall, and London
  • a fabulous working environment – in this instance, very much shaped by you
  • career development – optimising learning and training opportunities led by you
  • Origin is going places, so you get to grow with us. this is an exciting stage of growth for us and if you’re the right person, it will be for you too

 

The better than most basics are:

  • working and social visits to the Cornwall Roastery
  • comprehensive suite of support from a hospitality specific employee assistant programme (EAP) including support with physical, mental, and financial wellness at work
  • mental health first aid training
  • commitment from us for your continued learning and development
  • part time off for volunteering
  • your birthday off
  • increase in holiday allowance for longer length service
  • a £200 employee referral scheme
  • cycle to work scheme
  • free weekly coffee to take home
  • free coffee and hot drinks in any of our coffee shops
  • 50% off all food and discounted alcohol
  • generous discount for friends and family in all our coffee shops
  • very generous discount off brewing equipment and like-minded brands and partner suppliers and of course.

 

Location: London
Department: Technical
Contract: Permanent and full-time

NEXT STEPS AND HOW TO APPLY

Please email Ellie Rowe, Head of People and Culture at careers@origincoffee.co.uk with your CV and a cover letter outlining why you feel you could be suitable for this role.

Due to the volume of applications, please do try and make yourself stand out and tell us why we should choose you to work for Origin. We are an ambitious company with an incredible team of people, so we need to know if you are going to join us, what you are going to bring to the team, even if it means we are going to get you on your career journey, you will have something special and we want to see that from you, from the outset.

DEADLINE FOR APPLICATIONS BY MIDNIGHT ON TUESDAY 30 NOVEMBER
If you’re interested in the role, please don’t hang around though, as we may close early if we get the right person.


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