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We're Recruiting: Customer Service Administrator, Cornwall

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We're looking for a Customer Service Administrator to join our team at The Roastery here in Helston.

customer-service

Origin are looking to employ a new customer service person to work alongside the office-based team. They will be responsible for outbound telesales and offering unparalleled customer support. The successful candidate will have impeccable customer service skills and attention to detail, a positive and energetic personality and the ability to work well within a small team. A love of coffee and desire to learn more about the speciality coffee industry is essential.

Outline of Role

  • Daily outbound sales calls to existing customers, taking and processing orders and generating invoices
  • Telesales account management for existing customers to maintain customer retention levels, managing expectations and building relationships
  • Liaising with the warehouse team and couriers to ensure orders are picked and processed correctly for next day delivery
  • Inbound calls and order processing
  • Online webshop order processing and customer queries
  • General phone support for office
  • To support front of house reception area, welcoming walk-in customers and dealing with their enquiries

Required Personal skills and qualifications:

Essential:

  • Proven experience working in telesales in an office environment
  • Proven experience working as an administrator in an office environment
  • Proven experience working in a customer service role
  • Diligent and professional approach
  • Energetic and approachable with a positive and solution-focussed attitude
  • Good level of spoken and written English
  • Excellent attention to detail
  • Passion for great coffee and desire to learn more about it

Desirable:

  • Experience working within speciality coffee
  • Coffee brewing experience

    For further information and to apply:

    Please send a CV and cover letter outlining why you feel you are suitable for the role to: Andy Phillips, Operations Director and Origin Coffee, andy@origincoffee.co.uk

     


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