Hi A c,
Thank you for taking the time to share your feedback. We're disappointed to hear about your experience with our Maraba Natural coffee.
As one of the longest standing UK speciality coffee roasters with almost 20 years' experience, we've developed a solid reputation for the quality of our coffee. Our coffee sourcing team is led by a 3-time UK cup tasting champion, and we have a team of in-house professionals that QC every batch of coffee that goes out the door.
Natural processed coffees can be more challenging to brew and often require different parameters compared to washed coffees. While this coffee can produce excellent results, we understand it may not align with everyone's preferences or brewing style.
I'm going to reach out to you directly to arrange a collection, so we can quality control the batch in-house. I'll also ask a few questions about your taste preferences and favourite brewing device, so we can recommend another coffee from our current range that might be more suitable for your brewing method.
Thank you again for your honest feedback, as it helps us continue improving our offering.
Best regards,
Maddie & the Origin team