Hi Kyle,
Thank you for taking the time to share your feedback, and we sincerely appreciate you clarifying that your concerns are specifically with Morning's support rather than Origin's service.
We're truly sorry to hear about the frustrating experience you've had with Morning's customer support team. Three weeks without resolution for a returned machine is completely unacceptable, especially for a premium product like this. We can only imagine how disappointing and inconvenient this must be for you.
While we partner with Morning to offer their machines, we recognise that poor after-sales support significantly impacts the overall customer experience. Your feedback helps us understand the challenges customers face with this brand's support structure, particularly for UK customers dealing with their Singapore-based operations.
We're sorry that what should have been a straightforward return and refund process has turned into such a lengthy ordeal.
Thank you for sharing your honest experience.
Maddie & the Origin team