Thank you for taking the time to share your feedback.
We’re very sorry to hear about the confusion regarding your Latte Art Enthusiast Gift Course and the pricing structure. We completely understand how disappointing this must have been—especially since it was received as a gift.
Please rest assured, it was never our intention for recipients of gift courses to be asked to pay the additional £10 after we introduced the recent price increase across our enthusiast courses. We did our best to review all active gift vouchers and manually adjust them to the new course price, so they could still be redeemed in full. Unfortunately, it looks like your voucher was accidentally missed in this process. We sincerely apologise for this oversight and want to assure you it was not intentional.
To resolve this, please email us at info@origincoffee.co.uk
with your voucher code, and we’ll update it right away so you can book your course at no extra cost.
Thank you again for bringing this to our attention—we really appreciate your understanding.
Many thanks for your support.
Maddie & the Origin team