Coffee Gifts

Coffee Gifts FAQs

• Can I include a gift message in with my order?

  Yes you can! Simply add what message you would like to include in the order notes and we’ll include it on a branded card in the order. If you forget, please email our Customer Service team ASAP and we'll add this for you.

• How do digital gift cards work?

  You’ll receive an email which includes a voucher of the balance you have purchased, either £10, £20 or £50. You can either print this email or forward it directly onto the recipient.

  The voucher will contain a code which users will be able to include at checkout to receive discount off their order. The voucher can only be redeemed on origincoffee.co.uk and cannot be used on subscriptions. Valid for 12 months only.

  You can check your balance by contacting our Customer Service team.

• How do enthusiast gift course vouchers work?

  We will organise a gift card to be sent to the shipping address on the order. If you want the card sent directly to your recipient, enter their details as the shipping address when checking out. We can also add a gift note, if required. The card will give details of the gift and a discount code for redeeming the course online.

• How do I track my order?

  If you click your shipping confirmation email or number in your account page, it will take you directly to the courier’s website. Alternatively, you can go direct here - Royal Mail Tracking.

• How long will my order take to arrive?

  We operate a next day despatch (excluding weekends). As standard, all UK orders are sent by Royal Mail Tracked 48 which means that orders generally take 2 days to arrive from the point it’s despatched from our Roastery. For a fee, you can upgrade to Royal Mail Tracked 24 or Parcelforce which offer next day delivery. Please note this is from point of despatch, not from point of purchase. If you’re short on time (or coffee) we would always recommend ordering ahead.

  While our delivery service is reliable, we cannot guarantee it due to potential external delays through our couriers in Royal Mail or DPD . This is extremely rare however and we'll contact you if we're aware of any delays to your order.